Refund/Cancellation Policy

Return Policy
If you are dissatisfied for any reason you may return any unused merchandise to Olga’s Relief within 30 days of purchase for a full refund. Products kept for over 30 days without a return request are considered final. Customers are responsible for the cost of return shipping. Products being returned must be in NEW condition and in the original factory packaging. Olga’s Relief will cover the cost for shipping to replace items that were shipped incorrectly. If there are any questions about returns, feel free to contact us and we will do everything possible to make sure you are satisfied. Please email us at sales@olgasrelief.com to process a return.

Cancellation policy
Orders must be cancelled at least 3 business days in advance of ship date to qualify for a refund.

Privacy Policy

Personal Information
Olga’s Relief only collects personal information when you request our services and only uses the information collected to provide those services for you. If you choose to make a purchase, you will be asked to provide contact information (such as your name and shipping address) and financial information (such as your credit card number and expiration date). This information is used for billing purposes and to process your order. Olga’s Relief handles all of this data with the utmost confidentiality.

Third Parties
Any personal information provided will not be traded, rented, sold or otherwise shared with anyone outside of Olga’s Relief, or used for reasons beyond those contemplated in this statement. From time to time, we may engage third parties to process your information on our behalf; however, none of Olga’s Relief’s affiliates (such as our credit card company) have permission to retain, share, store or use personal information for any reason other than providing the requested service.

Security
To prevent unauthorized access, disclosure and improper use of your information, we have established appropriate physical, electronic, and managerial safeguards to protect the information we collect in accordance with our privacy policy..

Terms and Conditions

AGREEMENT BETWEEN USER AND OLGA’S RELIEF
The network of Olga’s Relief operated by Professional Therapy Tape LLC or its affiliates or subsidiaries, is comprised of various Web sites and Web pages. Professional Therapy Tape LLC is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Olga’s Relief Web Site constitutes your agreement to all such terms, conditions, and notices. Your use of a particular Olga’s Relief website included within the Professional Therapy Tape LLC Web Sites network may also be subject to additional terms outlined elsewhere on that website (the "Additional Terms"). Additionally, Olga’s Relief Web Site may themselves contain additional terms that govern particular features or offers (for example, sweepstakes or chat areas). In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular Professional Therapy Tape LLC website, then these terms shall control. 

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEB SITE (this "Site"). By accessing or using this Site, you agree to these terms of use, conditions and all applicable laws. If you do not agree to these terms you may not use this Site.

MODIFICATION OF THESE TERMS OF USE
Olga’s Relief reserves the right to change the terms, conditions, and notices under which Olga’s Relief Web Sites are offered, including but not limited to the charges associated with the use of the Olga’s Relief Web Sites. You are responsible for regularly reviewing these terms and conditions.
       
USE OF SITE, PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, Professional Therapy Tape LLC Web Sites are for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from Professional Therapy Tape LLC Web Sites.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from the different areas of the Site solely for your own noncommercial use, or to place an order with Olga’s Relief or to purchase Olga’s Relief products. Any other use of materials on this Site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of this Site, without prior written permission of Olga’s Relief is strictly prohibited.

Harassment in any manner or form on the Site or any of the Olga’s Relief Websites, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including an Olga’s Relief employee, host, or representative or other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization. 

COPYRIGHTS AND TRADEMARKS
The entire content included in this Site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is the property of Olga’s Relief and/or Professional Therapy Tape LLC. The collective work includes works that are licensed to Olga’s Relief and/or Professional Therapy Tape LLC.  Olga’s Relief and Professional Therapy LLC Copyright 2008. ALL RIGHTS RESERVED. All trademarks, service marks, and trade names are trademarks or registered trademarks of and are proprietary to Olga’s Relief and Professional Therapy Tape LLC, or other respective owners that have granted.

Contact Number

Our Customer Care Specialists are available at (858) 633-0480, or by email at sales@olgasrelief.com.

Shipping

All items are shipped USPS Priority Mail within 48 hours of your purchase. In the event that an item is out of stock or backordered, we will not bill your credit card until the item is shipped to you.  We do not ship over the weekend. Purchases may be delivered to your address or another recipient or address as directed in your order.  Shipping to a recipient other than yourself, or shipping to another address than your own, as indicated in your order form, relieves Olga's Relief and Professional Therapy Tape LLC of any claims or liability related thereto.